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Products · Web accessibility (EAA)
An accessible online shop and web service that meets the law, not just a plugin
For online shops, banks, transport operators and other consumer service providers covered by the Czech accessibility law, and for their developers.
What you are dealing with
We do not know whether the law applies to us
The Act talks about e-commerce services and an exemption for microenterprises. Whether you qualify is not obvious from the text at first glance.
An automated tool reported hundreds of errors
The online test produced a long list without saying what is critical and what is cosmetic. Your developer does not know where to start.
Every release breaks something
You fix the website once, but a new campaign, template or plugin adds images without descriptions and forms without labels. Six months later you are back where you started.
What the Act requires
Act No. 424/2023 Coll., on Accessibility Requirements for Certain Products and Services, transposes the European Accessibility Act (EAA, Directive (EU) 2019/882) into Czech law. It has been in effect since 28 June 2025. Accessibility means that people with disabilities can use the service too, for example blind people using a screen reader or people who cannot use a mouse.
A service provider must:
- make sure the service meets the accessibility requirements,
- publish information on how the service meets them in its terms and conditions or a similar document (Section 14) – on the website in an accessible format and, on request, also in audio form.
The Act itself does not name a specific technical standard. It does, however, presume conformity when a harmonised standard is met (Section 16). In practice that standard is EN 301 549, whose version 3.2.1 incorporates WCAG 2.1 at level AA (the Web Content Accessibility Guidelines, the international rules for accessible web content).
Which services the Act covers
- e-commerce services (online shops, ordering systems),
- financial and banking services for consumers,
- electronic communications services and access to audiovisual media services,
- e-book sales and the software for reading them,
- air, bus, rail and waterborne passenger transport (websites, mobile apps, e-tickets, travel information, terminals).
Exemption: the Act does not apply to services provided by a microenterprise, meaning a business with fewer than 10 employees and annual turnover or balance sheet total of up to EUR 2 million (as defined in Commission Regulation (EU) No 651/2014). You can find out in a few minutes whether the Act applies to you with the accessibility self-check.
Key dates and transition periods
| Date | What happens |
|---|---|
| 28 June 2025 | Act No. 424/2023 Coll. takes effect |
| Until 28 June 2030 | Services under contracts concluded before 28 June 2025 can continue unchanged until the contract ends, but no later than this date |
Website content you do not update after 28 June 2025, as well as older media and office files, are exempt from the requirement.
Supervision and penalties
For e-commerce and financial services, compliance is supervised by ČOI (the Czech Trade Inspection Authority); for electronic communications, by ČTÚ (the Czech Telecommunication Office). Offences can lead to a fine of up to CZK 10,000,000, and also CZK 5, 2 or 1 million depending on the type of offence.
What you get
- Assessment of whether, and to what extent, Act No. 424/2023 Coll. applies to you
- Automated audit of key pages and the checkout process
- Manual audit – keyboard navigation, screen reader, contrast, forms, error states
- Report prioritised by impact on users and mapped to WCAG 2.1 AA criteria
- Code fixes, or materials and consultation for your development team
- Accessibility information about your service for your terms and conditions (under Section 14 of the Act)
- Monthly monitoring – automated checks plus a manual spot check with a short report
How it works
Week 1
Initial consultation
We confirm whether the Act applies to you and choose the pages and processes to audit, typically product listing, product detail, basket and checkout.
Weeks 2–3
Audit
We test the website automatically and manually and write a prioritised report.
Weeks 3–6
Fixes
We fix the issues ourselves or together with your team. After the fixes we verify the result with a new test.
Week 6
Accessibility information
We prepare the text for your terms and conditions and an accessible version for the website.
Ongoing, monthly
Monitoring
Every month we check the website and send a report with findings and recommendations.
Who it is for
- Online shops and e-commerce service providers that are not microenterprises
- Financial and banking services for consumers
- Digital agencies and developers who need an independent audit for a client
- Companies that want to keep their website accessible through future changes
Who it is not for
- Anyone looking only for an "accessibility plugin" or overlay that hides the issues
- Microenterprises providing services that only want to tick a box (the Act does not apply to them)
- Companies that want a certificate or a "stamp" without actual fixes
Why work with us
Audit and fixes from the same team
We manage the whole SDLC from analysis to operation. Findings do not end up in a report only – we know how to fix them in the code.
Demonstrated on our own website
We build this website to WCAG 2.1 AA and test it both automatically and manually. We use the same approach we recommend to you.
Faster fixes with AI-assisted development
We fix recurring issues in templates and components with tools such as Claude Code. Then we manually check what automation cannot detect.
Self-check
Does it apply to you? Find out in 3 minutes
A short questionnaire with an instant result and recommended steps. No sign-up, no e-mail.
Free checklist
Download the free checklist
Web accessibility (EAA): 25 checks you can do yourself. Twenty-five practical accessibility checks for an online shop or website based on WCAG 2.1 AA. Each comes with instructions for verifying it yourself in an afternoon, without special tools.
Frequently asked questions
When did the accessibility requirement for online shops take effect?
Act No. 424/2023 Coll. took effect on 28 June 2025. E-commerce services for consumers are among the services it covers.
Does the Act apply to small online shops too?
Not if the shop is run by a microenterprise. The Act does not apply to services provided by a microenterprise, which in simple terms means a company with fewer than 10 employees and annual turnover or balance sheet total of up to EUR 2 million.
Do we have to meet WCAG 2.1 AA?
The Act does not name WCAG explicitly, but it presumes conformity when a harmonised standard is met. For ICT that standard is in practice EN 301 549, whose version 3.2.1 incorporates WCAG 2.1 at level AA.
Who checks the accessibility of online shops?
For e-commerce and financial services the supervisory authority is ČOI (the Czech Trade Inspection Authority). The Ministry of Industry and Trade is responsible for the Act, but it is not the supervisory authority.
What is an accessibility statement?
It is information on how your service meets the accessibility requirements. Under Section 14 of the Act you publish it in your terms and conditions or a similar document, and on your website in an accessible format.
What are the penalties?
The Act allows fines of up to CZK 10,000,000, and also CZK 5, 2 or 1 million depending on the type of offence.
Is a one-off audit enough?
A one-off audit shows the state at a single point in time. Because websites change constantly, we recommend following it up with monthly monitoring.
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